Shipping policy
Ordering from outside the UK
If you are purchasing from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card. Import duties or tax costs will be invoiced to you directly from the courier company. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
France has specific import procedures for jewellery and it is up to the client to arrange and cover these.
You may wish to contact us first.
Delivery information
We offer free shipping in the UK for orders over £500. All UK orders are insured and sent via Royal Mail Special Delivery. Please see overview of current shipping rates in the table below.
Delivery time varies depending on payment clearance and product availability. Please refer to the delivery details for each product on the product detail page - some pieces are 'ready to ship' and others are 'made to order'. We endeavour to dispatch 'ready to ship' items within 1 – 3 working days within the UK, and 5-12 working days for other countries. 'Made to order' or bespoke items will be dispatched after their advertised lead times.
For urgent delivery requests please contact us on vonwjewellery@gmail.com. Maximum delivery time is usually 8 weeks if the item has been made to order. Please note that we are not responsible for delays due to postal strikes or customs checks and contact us for alternative delivery options if required. Please also contact us directly to find out current stock availability if your order is more urgent.
UK delivery
Parcels will be dispatched using Royal Mail’s Special Delivery service. Parcels will need to be signed for in person, so please state a delivery address where someone will be present to receive it. In the event that nobody is available to receive your item, a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection Post Office depot. A tracking number will be supplied via email when your order has been dispatched.